The Topside Attic Insulation New Braunfels Guarantee
When we seal and insulate a home in New Braunfels, we put our name on it. That means a written scope, a written warranty, and a flat price delivered before anyone lifts a tool. Our 365-Day Done Right Promise is simple: if it’s not done right, we make it right. No voicemail loops, no callback windows measured in business days, no “we’ll get back to you next quarter.” We’ve sealed and insulated over 9,000 homes since 2016, and every single one left with a documented photo record and, on air-sealing jobs, before-and-after blower-door numbers the homeowner can read for themselves. We’re not guessing at whether the work held. We’re measuring it.
What’s Covered
- Workmanship on every envelope component. Whether we’re blowing GreenFiber cellulose into a Canyon Lake-area attic, spraying Demilec open-cell foam against the roof deck of a Gruene cottage, or laying Owens Corning radiant barrier over a Solms home’s joists, the installation itself is covered under our Done Right Promise for a full 365 days.
- Materials sourced from name-brand suppliers. We pull from Owens Corning, Johns Manville, Knauf, Rockwool, CertainTeed, Icynene, Demilec, and GreenFiber. No proprietary lock-in means if a batch arrives compromised, we swap it for another manufacturer’s equivalent without passing the headache to you.
- Complete jobsite cleanup and protection. We lay protection, we vacuum what we disturbed, and we leave your New Braunfels home with a Documented Photo Record showing before, during, and after. Not available on request, included on every visit.
- On-time arrival with named technician notification. Under Haven Standard, you get a named technician and a text when they’re on the way. If we’re running behind in Comal County traffic, you’ll know before you start wondering.
- Honest pricing with zero surprise invoices. Haven Standard Clause 1: flat price, written scope, written warranty before anyone lifts a tool. The number you sign is the number you pay. We’ve never started a job in New Braunfels without that paperwork in place, and we never will.
- Before-and-after blower-door verification on air-sealing jobs. The blower-door test, a pressurization reading that shows in one number how much conditioned air your building envelope is losing, gets run before we start and after we finish. You’ll see the CFM50 drop in black and white.
- Free Second Opinion on any written estimate. Bring us a competing quote from another New Braunfels insulation contractor and we’ll read it with you, line by line, no charge and no pressure.
Our Satisfaction Promise
If something’s not right, call (830) 243-6352. A live person answers, 24 hours a day. Not a voicemail tree, not a promise to call back within two business days. We dispatch the same technician when possible, review the written scope we both signed, and fix what missed the mark. No diagnostic fees, no “we’ll see if it’s covered” runaround. The 365-Day Done Right Promise means exactly that: a full year to discover what winter heat loss or summer attic stratification might reveal, and a full year for us to make it right without additional charge. We’ve returned to homes in the Oak Run subdivision where a recessed can light started leaking air after the first hard freeze, and to a Heritage Place attic where a rodent found a gap we missed during initial air sealing. Both got fixed same-week. The photo record from your original job lives in our files, so we’re not relying on memory or dispute. We’re relying on documentation.
Before
AfterLicensed & Insured Backing
Anybody with a truck and a blower can call themselves an insulation contractor. The real guarantee sits in the filing cabinet: state-licensed, insured and bonded, with background-checked and uniformed technicians who show up as representatives of a real business, not day labor borrowed from another crew. Licensing means we’ve met Texas requirements for residential building envelope work. Insurance means if a hose ruptures and sprays foam where it shouldn’t, or if a technician steps through a ceiling in a vintage New Braunfels home, you’re not filing a claim on your homeowner’s policy. Bonding means there’s a financial backstop behind the promise. Wes Okafor has operated under The Haven Standard since 2016 precisely because handshake deals and “trust me” warranties don’t hold up when attic temperatures hit 140 degrees in July and the adhesive on a poorly installed radiant barrier starts to fail. Paperwork holds up. Documentation holds up. We’ve got both.
What You Receive When We Leave
Every homeowner in New Braunfels gets a packet: the written scope with flat price, the written warranty terms, the Documented Photo Record from their specific job, and on air-sealing work, the before-and-after blower-door readings. Not a generic pamphlet. Your attic, your top plates, your can lights, your CFM50 numbers. If you sell your home, that documentation transfers to the next owner. If you call us back in year two for wall insulation, we pull your file and know exactly what we found the first time. That’s how we’ve operated across 9,000 homes. No exceptions for friends, no shortcuts for “simple” jobs. The Haven Standard applies to every address we touch in New Braunfels, from the historic districts near downtown to the new construction in Veramendi.
How to Start a Claim
Call (830) 243-6352. State your concern. We’ll pull your photo record, review your written scope, and schedule a return visit. Most issues resolve in one trip because we documented the original condition thoroughly. If materials failed, we handle the manufacturer conversation so you don’t have to. Our relationships with Owens Corning, Johns Manville, Knauf, Rockwool, CertainTeed, Icynene, Demilec, and GreenFiber mean we know their warranty processes, and we know which batch numbers from which jobs. You won’t be chasing eight different suppliers. You’ll be talking to one person who answers the phone.
Frequently Asked Questions
It lasts 365 days from the date of completion, noted on your written scope. If we installed attic insulation in your New Braunfels home on March 15th, you’re covered through March 15th of the following year. Call (830) 243-6352 if you suspect an issue, estimates for covered rework are free.
We cover our installation workmanship for 365 days. If a manufacturer ships defective batts or foam that fails to cure properly, we handle that claim with the supplier directly. You deal with one point of contact: us. We’ve worked with Owens Corning, Johns Manville, Knauf, Rockwool, CertainTeed, Icynene, Demilec, and GreenFiber long enough to know their defect patterns and resolution timelines.
Bring us their written estimate. We’ll read it with you line by line under our Free Second Opinion. Sometimes the lower price omits air sealing before insulation, skips the blower-door test, or uses lower R-value material than your attic needs for Comal County’s climate. We’ll show you exactly where the scopes diverge so you can compare real numbers, not just bottom lines.
Background-checked, uniformed technicians who arrive with a name and a text notification. We don’t pull crews from a labor pool on the morning of your job. The person who sealed your attic top plates is accountable to the same written scope you signed.
Your packet includes the written scope, written warranty, Documented Photo Record, and on air-sealing jobs, before-and-after blower-door readings. The photo record shows your specific attic, not stock images. The blower-door test gives you a single number, CFM50, that quantifies air leakage before and after our work. A significant drop means the envelope is tighter. No drop means we keep working until it does.
Written by Wes Okafor, Owner at Topside Attic Insulation New Braunfels, serving New Braunfels since 2016.